Cancellation & Refund Policy
Last updated: 3 January 2026 · EU 14-day withdrawal right included
1. Cancelling or rescheduling your appointment
You may cancel or reschedule a confirmed appointment free of charge up to 24 hours before the scheduled time, by phone at +33 1 45 00 12 34 or by email at [email protected]. Cancellations made less than 24 hours in advance may incur a fee of €30 to cover reserved bay time, unless due to a documented emergency.
2. Right of withdrawal (EU consumers)
If you are a consumer resident in the European Union and booked our Services online or by phone (i.e., off-premises or distance contract), you have the right to withdraw from the contract within 14 days of booking, without giving any reason, in accordance with Article L.221-18 of the French Consumer Code.
To exercise this right, notify us before the withdrawal period expires by emailing [email protected] or calling +33 1 45 00 12 34, clearly stating your intention to withdraw.
Exception for services already performed
If, at your express request, the service begins before the end of the 14-day period and is fully performed before you withdraw, you lose your right of withdrawal, in accordance with Article L.221-28 of the French Consumer Code. If the service has only been partially performed when you withdraw, you will owe an amount proportional to the service already provided.
3. Refund process
Where a refund is due, following a valid withdrawal, a cancellation without penalty, or a service issue confirmed under our 90-day finish guarantee, we will issue the refund using the original payment method within 14 calendar days of the refund being approved.
| Situation | Refund | Timeframe |
|---|---|---|
| Cancellation > 24h before appointment | 100% | 14 days |
| Cancellation < 24h before appointment | Amount paid minus €30 fee | 14 days |
| EU withdrawal, service not yet started | 100% | 14 days |
| EU withdrawal, service partially performed | Amount paid minus proportional value of work done | 14 days |
| Confirmed defect under 90-day guarantee | Free correction, or refund if correction impossible | Correction within 7 days / refund within 14 days |
4. Return of goods used during service
Our Services are performed on-site on your vehicle and do not involve the shipment of physical goods to you. Consequently, no return address for goods is applicable; any refund is processed directly to your original payment method as described above.
5. No-shows
If you do not arrive for a confirmed appointment without prior notice, the booking is treated as a late cancellation and the €30 fee referenced in Section 3 may apply to any deposit paid.
6. How to request a cancellation or refund
Éclat Automobile SARL
45 Avenue de la Grande Armée, 75116 Paris, France
[email protected] · +33 1 45 00 12 34
Please include your booking reference, full name and the date of your appointment in your request.